Refund Policy
Last updated 18 June 2026
The short version
Premium comes with a 14-day refund window. If you upgrade and LucinOS isn’t for you, ask within 14 days of purchase and you get a full refund — no questions, no forms.
How to request a refund
Reply to your purchase receipt, or email privacy@lucinos.app from the address on your account, within 14 days of the charge. Refunds are processed by my merchant of record and returned to the original payment method, usually within 5–10 business days.
After 14 days
You can cancel any time — cancellation stops future charges, and Premium stays active until the end of the period you already paid for. Charges older than 14 days aren’t refunded, except where mandatory consumer law in your country says otherwise.
The Free plan
The core system is free, permanent, and never billed — so there is nothing to refund. Your data stays yours on either plan.